FAQs

Buying Online


How do I place an order?
First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" button stated below the product image. Then, whenever you're ready to complete your order, click "Continue Checkout" and follow the easy instructions on completing your order. If you have any further questions, please contact our Customer Support Team at +91-9829580204 or by e-mail at info@gourik.com

If there was a problem while submitting my order, should I just resubmit?
Please do not resubmit your orders before contacting our Customer Support Team +91-9829580204 or by e-mail at info@gourik.com and we will be happy to assist you with your order.

What if I have placed a duplicate order?
We urge you to check your "My Orders" section under "My Account" to ensure that there are no duplicate orders. If you think you might have placed a duplicate order, please contact our Customer Support Team +91-9829580204 or by e-mail at info@gourik.com and we will cancel the duplicate order for you.

How do I cancel an order after it has been submitted?
To cancel an order, please have your order number at hand and contact our Customer Service Team +91-9829580204 or by e-mail at info@gourik.com as soon as possible. 

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process.

Is it safe to place an order on the internet?
With SterlingSilverJewelry.tv ordering online is as safe as using a credit card to purchase goods in your local shopping center. We accept payments via PayPal and direct Bank Transfer to our US Bank Account.

Are the prices on SterlingSilverJewelry.tv flexible?
At SterlingSilverJewelry.tv we always offer the best value by providing the lowest possible price. We offer volume discounts on bulk orders. All our prices are final. 

Do you accept international orders?
Yes, SterlingSilverJewelry.tv will ship all over the world.

What is your warranty period?
Should your merchandise become defective within 10 days following your purchase date, we will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. SterlingSilverJewelry.tv stands behind their merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item.

Do you offer a repair service?
In the event that you have exceeded our 10 day warranty period, SterlingSilverJewelry.tv will gladly repair your items. You will be liable for the shipping fees for the return shipment back to us. The repair costs will be quoted to you before we begin the work and should you accept them, only then will we charge your account and proceed with the repairs. Should you choose not to repair the item, we will ship your item back to you within the U.S. at no additional cost. International repair shipments will be shipped at a special reduced shipping charge.

How long does it take to get my order?
SterlingSilverJewelry.tv makes every effort to get your order to you as soon as possible. All bulk orders may take 2-4 weeks to process. If you have any further questions regarding shipment time frames, call our Customer Support Representatives +91-9829580204 or by e-mail at info@gourik.com for shipping details when you place your order.

What if I don't get my order in the standard time frame?
In the event you do not receive your order within our standard time frame, it may be possible that we may not have received your order for processing. If you did not get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Support Department +91-9829580204 or by e-mail at info@gourik.com to check status of your order with us.

How do I check the status of my order?
To check the status of your order, simply click on "My Account" at the top of any SterlingSilverJewelry.com page and go to "My Order History". Alternatively you can always call us +91-9829580204 or by e-mail at info@gourik.com and our Customer Support Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation e-mail.


Will I be liable for my jewelry order while it is being shipped?
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all order deliveries, regardless of any signature waivers you may have with the shipping carrier.