Return and Exchange Policy

We offer a 10-day return and exchange policy only for defective items.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@gourik.com. Returns must be sent to the address provided by our Customer Service team.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at info@gourik.com.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (for example bulk orders or personalized items). Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return. If your refund is approved, it will be automatically processed to your original payment method within 10 business days.

Please remember that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at ecommerce@gourik.com.